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Version: User Guides (BYOC)

FAQ: Cluster

This topic lists the possible issues that you may encounter while you use Zilliz Cloud clusters and the corresponding solution.

Contents​

FAQs​

What can I do if I receive the error "quota exceeded[reason=disk quota exceeded, please allocate more resources"?​

When inserting or upserting data, you will receive this error because your data exceeds the cluster CU capacity. A free cluster can handle 1 million 768-dimensional vectors. The capacity of a dedicated cluster depends on its CU type and CU size.

To address this issue, you can follow the instructions below.

In such a case, you are advised to scale up your cluster by increasing the CU size.

Can I change the CU type after my dedicated cluster is created?​

Yes. To change the CU type, you need to follow the steps below.

  1. Create a new cluster with the desired CU type. Use the calculator to determine the CU size of this new cluster.

  2. Migrate the data from the current cluster to the new cluster you just created. Alternatively, you can also contact us to handle the data migration between clusters for you. Please specify your source cluster and target cluster when reaching out to us.

How can I scale down my cluster CU size?​

If you need to scale down your cluster CU size, please submit a request.

How can I deal with a connection timeout error when I attempt to connect to Zilliz Cloud?​

To establish a connection to a Zilliz Cloud cluster, you will need to provide several relevant parameters. For instance, the PyMilvus SDK's connect method can be used as shown below:

from pymilvus import Connections

conn = Connections.connect(
        alias=ALIAS,
        host=HOST,
        port=PORT,
        user=USER,
        password=PASSWORD,
        timeout=30,
        secure=True
)

A connection timeout error may occur in the following scenarios:

  • Poor network conditions

    To address poor network conditions, it is recommended to increase the timeout duration for the connect operation. In the above code, timeout is set to 30 seconds, meaning that the connect operation will time out if no response is received within 30 seconds after the request has been sent.

  • Incorrect connection parameters

    Zilliz Cloud clusters come with TLS enabled, so to connect successfully to your cluster, ensure that you include secure in the connect parameters and set it to true as shown in the above example. Failure to do so may result in a connection failure and a timeout error prompt.

  • Non-whitelisted local IP addresses

    If you are attempting to connect to your cluster, you also need to ensure that you have turned off any VPN/Proxy connections, obtained your public IP address (private IP addresses simply do not work), and added that IP address to the whitelist for the clusters you want to connect to.

Why can’t I connect to the cluster after the cluster is created?​

You can identify the problem by following these steps:

  1. Check if the cluster status is RUNNING. You cannot connect to the cluster if the cluster is being created, deleted, or when its IP whitelist is being updated.

  2. Check if the IP address of your connection is included in the IP white list.

  3. Test the connectivity of the port by running telnet in01-(uuid).(region).vectordb.zillizcloud.com 19530. If the issue remains unsolved after all above steps are tried, please submit a request.

What can I do if I cannot connect to Zilliz Cloud with Node.js SDK?​

If you fail to connect to Zilliz Cloud with the Node.js SDK, please try the following:

  1. Ensure you installed the latest version of Node.js SDK.

  2. Ensure you initialize the client correctly.

    const client = new MilvusClient('https://your-db-address-with-port', true, 'your-db-user', 'your-db-pasword');

Will I be charged if I suspend my cluster?​

When your cluster is suspended, you will only be charged for storage, not computing. For more details about storage costs, see Pricing.