Payment and Billing Overview

Contact Sales to Enable BYOC

This guide explains the payment methods available for Zilliz Cloud, how payment priority works, and what to consider when managing invoices and subscriptions.

📘Note

To manage payment and billing settings, you must be an Organization Owner or Organization Billing Admin.

Payment methods

The following table explains the payment methods available on Zilliz Cloud and whether each method is supported for SaaS and BYOC deployments.

Payment method		Description	SaaS	BYOC
Credits		Credits are granted when you register for Zilliz Cloud or participate in eligible Zilliz Cloud programs or events. Credits can be used to cover Zilliz Cloud usage charges.	✅	✅
Credit card		You are charged by credit card based on your Zilliz Cloud usage. Invoices are generated monthly.	✅	❌
Advance Pay		You prepay funds for Zilliz Cloud services. Usage charges are deducted from your Advance Pay balance.	✅	✅
AWS Marketplace subscription	Free Trial	You receive invoices for Zilliz Cloud usage through AWS Marketplace.	✅	❌
	Public Offer		✅	❌
	Private Offer		✅	✅
GCP Marketplace subscription	Public Offer	You receive invoices for Zilliz Cloud usage through Google Cloud Marketplace.	✅	❌
	Private Offer		✅	✅
Microsoft Marketplace subscription	Public Offer	You receive invoices for Zilliz Cloud usage through Microsoft Marketplace.	✅	❌
	Private Offer		✅	✅

Credits and Advance Pay can be used together with either a credit card or a Marketplace subscription. However, you cannot use a credit card and a Marketplace subscription at the same time.

A Marketplace subscription is only a payment method. It does not determine the cloud provider where you create projects, clusters, and relevant resources. For example, after subscribing through AWS Marketplace, you can still create Zilliz Cloud projects and clusters on AWS, Google Cloud, or Azure, as long as the selected cloud provider and region are supported.

Payment method priority

If multiple payment methods or balances are available, Zilliz Cloud applies them in the following order:

1. Credits

2. Advance Pay balance

3. Marketplace subscription

For example, suppose you have a $500 unpaid bill, $100 in credits, $200 in Advance Pay balance, and a linked AWS Marketplace subscription.

• Zilliz Cloud applies the $100 credits first, reducing the unpaid amount to $400.

• Zilliz Cloud then applies the $200 Advance Pay balance, reducing the unpaid amount to $200.

• The remaining $200 is charged to the AWS Marketplace subscription.

Marketplace subscription

You can subscribe to Zilliz Cloud through the following marketplace:

• AWS Marketplace

Marketplace subscriptions let your organization receive Zilliz Cloud charges through your cloud marketplace billing account. This is useful when your finance or procurement team wants Zilliz Cloud usage to appear on an existing cloud bill.

For detailed pricing, contact sales.

Roles and permissions

Payment and billing settings are managed at the organization level. To view or update billing information, you must have the required organization-level permissions.

Role	Billing Permissions
Organization Owner	Can manage payment methods, billing profiles, Marketplace subscriptions, invoices, and billing alerts.
Organization Billing Admin	Can manage payment methods, billing profiles, Marketplace subscriptions, invoices, and billing alerts.
Other Organization Roles	Have no access to billing information. To view or update billing settings, contact Organization Owner or Organization Billing Admin.

For details, see Manage Organization Users.

Invoices

If you need an invoice for your Zilliz Cloud BYOC usage, or if you have any questions, please contact the Zilliz Finance team at finance@zilliz.com.