Shared Responsibilities

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This page outlines the responsibilities of Zilliz Cloud and BYOC users to clarify the division of tasks related to cloud management, upgrades, security, access control, service availability, and technical support, ensuring smooth collaboration while maintaining a secure and efficient operation environment.

Cloud Management

Task	SaaS	BYOC	BYOC-I
Set up VPC	Zilliz	Customer	Customer
Manage EC2 instances	Zilliz	Zilliz	Customer
Manage Kubernetes cluster	Zilliz	Zilliz	Customer
Manage S3 bucket	Zilliz	Customer	Customer
Provision Milvus instance	Zilliz	Zilliz	Zilliz

Upgrade and security

Task	SaaS	BYOC	BYOC-I
Upgrade Milvus instance	Zilliz	Zilliz	Zilliz
Patch software vulnerabilities	Zilliz	Zilliz	Zilliz
Patch infrastructure vulnerabilities	Zilliz	Zilliz	Zilliz
Scale resoures	Zilliz	Shared	Shared

Access control

Task	SaaS	BYOC	BYOC-I
Manage IAM roles and service accounts	Zilliz	Shared	Shared
Implement access control & auditing	Zilliz	Shared	Shared

Service availability

Task	SaaS	BYOC	BYOC-I
Disaster recovery (DR)	Zilliz	Shared	Shared
Service level agreement (SLA)	Zilliz	Shared	Shared

Technical support

Task	SaaS	BYOC	BYOC-I
Logging	Zilliz	Customer	Customer
Audit logging	Zilliz	Shared	Shared
Monitoring	Zilliz	Zilliz	Zilliz
Break-glass access	Zilliz	Shared	Shared