Shared Responsibilities
This page outlines the responsibilities of Zilliz Cloud and BYOC users to clarify the division of tasks related to cloud management, upgrades, security, access control, service availability, and technical support, ensuring smooth collaboration while maintaining a secure and efficient operation environment.
Cloud Management
Task | Zilliz BYOC | Customer |
|---|---|---|
Set up VPC | ✔ | |
Manage EC2 instances | ✔ | |
Manage Kubernetes cluster | ✔ | |
Manage S3 bucket | ✔ | |
Provision Milvus instance | ✔ |
Upgrade and security
Task | Zilliz BYOC | Customer |
|---|---|---|
Upgrade Milvus instance | ✔ | |
Patch software vulnerabilities | ✔ | |
Patch infrastructure vulnerabilities | ✔ | ✔ |
Scale resoures | ✔ | ✔ |
Access control
Task | Zilliz BYOC | Customer |
|---|---|---|
Manage IAM roles and service accounts | ✔ | ✔ |
Implement access control & auditing | ✔ | ✔ |
Service availability
Task | Zilliz BYOC | Customer |
|---|---|---|
Disaster recovery (DR) | ✔ | ✔ |
Service level agreement (SLA) | ✔ | ✔ |
Technical support
Task | Zilliz BYOC | Customer |
|---|---|---|
Logging | ✔ | |
Audit logging | ✔ | ✔ |
Monitoring | ✔ | |
Break-glass access | ✔ | ✔ |