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Version: User Guides (Cloud)

FAQ: Account

This topic lists the possible issues about accounts that you may encounter on Zilliz Cloud and the corresponding solution.



How can I change my account email address?

Currently, Zilliz Cloud does not support changing your account email address directly. However, you can try the following workaround plan.

  1. Log in to your account with the current email address.

  2. Invite your new email address to your organization with Organization Owner role granted.

  3. Log out your Zilliz Cloud.

  4. Check the inbox of your new email address, find the invitation email and accept the invitation.

  5. Follow the instructions and log in to Zilliz Cloud with your new email address.

Why is my account locked and how to unlock it?

Your account will be locked after three failed login attempts.

To unlock your account, you can choose one of the following methods.

  1. Wait for 1 hour for your account to be automatically unlocked.

  2. Reset your password if you forget it.

  3. Submit a request to unlock your account.

How to unlink my account from Google?

To unlink your Zilliz Cloud account from Google, please

  1. Go to Account Settings on Zilliz Cloud and click the button to unlink from Google.


  2. Click Confirm to continue.


  3. Check your email inbox for detailed instructions on how to unlink from Google and set up your new Zilliz Cloud account.

How to delete my account?

Zilliz Cloud supports deleting account on the web console. For more information, see Manage Your Account.

Why is my organization frozen?

If you are a free-trial user, your organization can be frozen due to insufficient or expired free credits.

If you already added a payment method, your organization can be frozen due to overdue payments.

How can I unfreeze my organization?

If you are an organization member, you can only contact your organization owner to perform the operations and unfreeze the organization.

If you are an organization owner, you unfreeze your organization by paying a bill or adding a payment method. The solution depends on whether you are a free trial user or a paid user.

If you are still unable to unfreeze your organization after trying the above operations, please submit a request.