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Version: User Guides (Cloud)

FAQ: Payment & Billing

This topic lists the possible issues about payment and billing on Zilliz Cloud and the corresponding solution.

Contents​

FAQs​

After adding a credit card, can I continue to use the expired credits left in my account?​

Yes. If there are still remaining credits in your account and you have added a payment method, the expiration of the remaining credits will be extended to 1 year.

Will my $100 credits expire? How can I extend the expiration of the free credits?​

You will receive $100 credits to spend within 30 days upon your first registration. When the credits are going to expire, you can extend the expiration by adding a payment method on the Zilliz Cloud UI. If you choose to add a credit card, the expiration of the credits will be extended to 1 year. If you choose Marketplace subscription as the payment method, the expiration of the credits will also be extended to 1 year and you will earn $100 extra credits whose expiration is also 1 year.

Is data in the Recycle Bin charged?​

No. We do not charge you for deleted data in the Recycle Bin.