FAQ: Payment & Billing

This topic lists the possible issues about payment and billing on Zilliz Cloud and the corresponding solution.

Contents

• After adding a credit card, can I continue to use the expired credits left in my account?
• Will my $100 credits expire? How can I extend the expiration of the free credits?
• Is data in the Recycle Bin charged?

FAQs

After adding a credit card, can I continue to use the expired credits left in my account?

Yes. If there are still remaining credits in your account and you have added a payment method, the expiration of the remaining credits will be extended to 1 year.

Will my $100 credits expire? How can I extend the expiration of the free credits?

When you register an account for the first time with a business email, you will receive $100 in credits to spend within 30 days. When the credits are going to expire, you can extend the expiration by adding a payment method. After that you will receive an extra of$100 in credits to spend within 1 year.

Is data in the Recycle Bin charged?

No. We do not charge you for deleted data in the Recycle Bin.