Manage Organization Alerts

Organization alerts monitor billing and account-related metrics across your entire Zilliz Cloud organization. Unlike project alerts that focus on cluster performance, organization alerts help you track credit balances, payment methods, and usage patterns to ensure uninterrupted service and prevent unexpected billing issues. Stay informed about account health and avoid service disruptions by receiving timely notifications about credit depletion, payment failures, and usage thresholds.

📘Notes

This feature is exclusively available to clusters in the Standard and Enterprise plans. For more information, see Detailed Plan Comparison.

Before you start

Before viewing or managing organization alerts, ensure you have:

• Organization Owner role access

View organization alerts

Navigate to Organization Alerts in the left sidebar to access your organization alert dashboard and monitor your account's financial health.

Alert history

Use the History tab to investigate past alert activities and understand billing patterns. This is useful for analyzing spending trends, reviewing credit usage, or demonstrating account management to stakeholders.

Alert settings

Use the Settings tab to monitor the current status of all billing-related alerts. Check here when you need to verify which alerts are protecting your organization and review their configuration.

When viewing alerts, you'll encounter the following configuration items:

Field	Description
Name	Alert identifier describing the billing event (e.g., "Credit Balance Low", "Payment Method Expiring")
Status	Current alert state: Enabled (Active monitoring) or Disabled (No notifications)
Target	Monitored scope - Organization-wide
Metric & Condition	Trigger parameters including credit thresholds, payment status, and usage limits
Severity Level	Impact classification Warning: Approaching limits Critical: Immediate attention required
Receiver	Notification recipients including configured email addresses and communication channels
Actions	Available management options: Edit, Clone

Manage organization alerts

Modify and maintain your existing alerts to ensure effective billing monitoring that matches your organization's needs and notification preferences.

Disable or enable an alert

Control active monitoring without losing alert configuration.

• Disabled alerts: Retain all configuration but stop monitoring and notifications

• Enabled alerts: Actively monitor billing metrics and send notifications when conditions are met

Edit an alert

Customize notification recipients and modify trigger conditions for existing alerts.

Clone an alert

Create similar alerts with different notification settings or threshold modifications.

Configure alert receiver settings

Set organization-wide default notification settings that automatically apply to new alerts, ensuring consistent billing notification practices across your organization.

How often will I receive alert notifications when an alert is triggered?

Alert notifications follow an automatic frequency pattern:

• First notification: Sent immediately when the alert threshold is exceeded

• Second notification: Sent after 1 hour if the condition persists

• Subsequent notifications: Sent once daily while the alert condition remains active

If you find the notifications too frequent, you can:

• Edit the alert to adjust the condition thresholds or duration requirements

• Disable the alert temporarily to stop all notifications while retaining the configuration