Detailed Plan Comparison

Zilliz Cloud provides a range of project plans to suit diverse requirements. Whether you're new to vector databases or require robust solutions for enterprise-level tasks, making the right choice ensures optimal performance, scalability, and cost-efficiency. This guide will help you make an informed decision.

Plan overview

Zilliz Cloud categorizes its offerings into five distinct plans.

• Standard: The Standard plan is tailored for non-critical workloads. It is best suited for prototypes and testing environments. See Zilliz Cloud Pricing for details.

• Enterprise: The Enterprise plan provides enterprise-grade reliability and controls. It is best suited for production applications. See Zilliz Cloud Pricing for details.

• Business Critical: The Business Critical plan is regulated-ready with maximum resilience. It is best suited for healthcare, finance, mission-critical systems. To select the Business Critical plan, contact sales.

• Bring Your Own Cloud (BYOC): The BYOC Plan is designed for organizations that prioritize custom infrastructure, enhanced data protection, and compliance. It provides the same features and experience as SaaS Dedicated clusters. To select the BYOC plan, contact sales.

Plan comparison

The following section compares the plans and deployment options, detailing the specific features available in each plan.

Deployment

	Free	Serverless	Dedicated (Standard)	Dedicated (Enterprise)	Dedicated (Business Critical)	Bring Your Own Cloud (BYOC)
Environment	Shared	Shared	Dedicated	Dedicated	Dedicated	Dedicated
Cloud provider & region	AWS, GCP	AWS, GCP	AWS, GCP, Azure For details, refer to Cloud Providers & Regions.	AWS, GCP, Azure For details, refer to Cloud Providers & Regions.	AWS, GCP, Azure For details, refer to Cloud Providers & Regions.	User's VPC
Query CU number	Single query CU	Auto-scale. No configuration required	Up to 32 query CUs. (You can directly create cluster of 32 query CUs or less on the web UI. For larger query CUs, please contact sales. Increments: 1, 2, 4, 6, 8, 12, 16, 20, 24, 28, 32.	Up to 256 query CUs.(You can directly create cluster of 256 query CUs or less on the web UI. For larger query CUs, please contact sales. Increments: 1, 2, 4, 6, 8, 12, 16, 20, 24, 28, 32,…,64, 72, 80, 88,…,256 (Notes: When query CU is greater than 8, the increment increase becomes 4 CUs. When query CU is greater than 64, the increment increase becomes 8 CUs)	Up to 256 query CUs.(You can directly create cluster of 256 query CUs or less on the web UI. For larger query CUs, please contact sales. Increments: 1, 2, 4, 6, 8, 12, 16, 20, 24, 28, 32,…,64, 72, 80, 88,…,256 (Notes: When query CU is greater than 8, the increment increase becomes 4 CUs. When query CU is greater than 64, the increment increase becomes 8 CUs	Customizable
Compute Scaling		System-managed auto-scaling (No configuration required)	Manual scaling to 32 CUs	Configurable auto-scaling Manual scaling to 256 CUs or more	Configurable auto-scaling Manual scaling to 256 CUs or more	Configurable auto-scaling Manual scaling to 256 CUs or more
Cluster type options			3 Options: Performance-optimized CU Capacity-optimized CU Tiered-storage CU	3 Options: Performance-optimized CU Capacity-optimized CU Tiered-storage CU	3 Options: Performance-optimized CU Capacity-optimized CU Tiered-storage CU	2 Options Performance-optimized CU Capacity-optimized CU
Max. collections	5 Collections	10 Collections per cluster.	For details, refer to Zilliz Cloud Limits.	For details, refer to Zilliz Cloud Limits.	For details, refer to Zilliz Cloud Limits.	Customizable
Uptime SLA				99.95%	99.99% (If multi-replica is enabled)	99.95%

High availability

	Free	Serverless	Dedicated (Standard)	Dedicated (Enterprise)	Dedicated (Business Critical)	Bring Your Own Cloud (BYOC)
Availability zone		Single	Single	Multiple	Multiple	Multiple
Replica				✔	✔	✔
Snapshot				✔	✔	✔
Global Cluster					✔

Data managment

	Free	Serverless	Dedicated (Standard)	Dedicated (Enterprise)	Dedicated (Business Critical)	Bring Your Own Cloud (BYOC)
Cross-cluster migration		From Free cluster	✔	✔	✔	✔
Zero downtime migration				✔	✔	✔
Migration from external sources	✔	✔	✔	✔	✔	✔
Stage	✔	✔	✔	✔	✔	✔
High speed data import		✔	✔	✔	✔	✔
Recycle bin	✔	✔	✔	✔	✔	✔

Data security and compliance

	Free	Serverless	Dedicated (Standard)	Dedicated (Enterprise)	Dedicated (Business Critical)	Bring Your Own Cloud (BYOC)
OAuth 2.0	✔	✔	✔	✔	✔	✔
Enterprise SSO				✔	✔	✔
Customer managed encryption keys (CMEK)					✔
MFA	✔	✔	✔	✔	✔	✔
Auditing				✔	✔	✔
API key management		✔	✔	✔	✔	✔
Data encryption in transit and at rest	✔	✔	✔	✔	✔	✔
Backup and restore			✔	✔	✔	✔
Cross-region backup				✔	✔	✔
IP address access control			✔	✔	✔	✔
Private networking				✔	✔	✔
SOC 2 Type II and ISO/ICE 27001 compliant, GDPR ready	✔	✔	✔	✔	✔	✔
HIPPA ready					✔	✔

Observability

	Free	Serverless	Dedicated (Standard)	Dedicated (Enterprise)	Dedicated (Business Critical)	Bring Your Own Cloud (BYOC)
Fine-grained metrics with real-time monitoring dashboard		✔	✔	✔	✔	✔
Alerts			✔	✔	✔	✔
Alerting and monitoring integrations				✔	✔	✔
Job Center	✔	✔	✔	✔	✔	✔

Role-based access control

	Free	Serverless	Dedicated (Standard)	Dedicated (Enterprise)	Dedicated (Business Critical)	Bring Your Own Cloud (BYOC)
Organization and project RBAC		✔	✔	✔	✔	✔
Data plane RBAC			✔	✔	✔	✔

Integrations and tools

	Free	Serverless	Dedicated (Standard)	Dedicated (Enterprise)	Dedicated (Business Critical)	Bring Your Own Cloud (BYOC)
Intuitive RESTful APIs for control and data plane operations	✔	✔	✔	✔	✔	✔
User-friendly SDKs in multiple programming languages (Python, Java, Go, and Node.js SDKs)	✔	✔	✔	✔	✔	✔
VTS (Vector Transport Service)	✔	✔	✔	✔	✔	✔
VectorDBBench	✔	✔	✔	✔	✔	✔

Technical support

		Free	Serverless	Dedicated (Standard)	Dedicated (Enterprise)	Dedicated (Business Critical)	Bring Your Own Cloud (BYOC)
On-call availability			Business hours	Business hours	24/7/365	24/7/365
First response SLAs	Emergency					30 min on-call
	Urgent		4 hours	4 hours	1 hour	1 hour
	High		1 business day	1 business day	4 hours	4 hours
	Medium/Normal		2 business days	2 business days	1 business day	1 business day
Support Options	Community	✔	✔	✔	✔	✔	✔
	Support Bot	✔	✔	✔	✔	✔	✔
	Email/Ticket Portal		✔	✔	✔	✔	✔
	Slack channel				✔	✔	✔
	Zoom/Meet/Teams				✔	✔	✔
	Assigned support engineer					✔	✔
Architectural Guidance	General				✔	✔	✔
	Use-case specific				✔	✔	✔
	Code reviews					✔	✔
	Live consultations					✔	✔