Subscribe to a Public Offer on AWS Marketplace

This guide provides a step-by-step walkthrough of the subscription process and outlines the pricing terms of Zilliz Cloud on AWS Marketplace.

📘Note

Once subscribed, you can pay for the usage of AWS clusters via AWS Marketplace. If you have clusters deployed on other cloud providers, you can also use AWS Marketplace to pay.

Before you start

• Ensure you have an AWS Marketplace account.

• Set your AWS Buyer ID's default payment method to the Invoicing Plan. Learn how to change your default payment method.

• If your AWS account is part of an organization, you must be authorized to make purchases by the billing administrator.

Subscribe to a public offer

Visit AWS Marketplace and start subscribing to Zilliz Cloud as follows:

1

Search for Zilliz Cloud in the search box, then click Milvus Vector Database, Zilliz Cloud (Pay-as-you-go).

Or you can directly visit this page.

2

Click View purchase options.

3

Scroll down the page and click Subscribe.

4

Follow the prompt to Set up your account on Zilliz Cloud.

5

In the new tab, follow the steps below to complete subscription.

1. If you already have a Zilliz Cloud account, simply log in. If not, choose a sign-up option and follow the process. Ensure all query strings in the URL are retained to link your AWS identity to your Zilliz Cloud account.

   📘Notes

   AWS Marketplace uses query strings in the URL to pass your identity information to Zilliz Cloud. Any sign-up failures may result in the loss of these query strings. As a result, Zilliz Cloud may fail to associate your AWS identity with your account registered with us. If this happens, simply return to AWS Marketplace and click Set up your account again.

2. Link your subscription to an existing Zilliz Cloud organization.

   

3. Complete authorization.

6

Go to Billing to ensure your AWS Marketplace subscription is set as your payment method.

Update subscription or payment method

After successfully subscribing from Marketplace, you can always update your subscription at any time that you see fit.

More specifically, you can either:

• Change the Marketplace account used for the subscription to another one

• Switch your payment method from Marketplace subscription to a credit card.

For details, see Update Payment Method

Switch to a private offer

For details, see Subscribe to a Private Offer on AWS Marketplace.

Cancel public offer subscription

📘Note

After you cancel the subscription, your organization loses access to advanced Zilliz Cloud features. If your organization has no remaining credits, or if all credits have expired, it is frozen immediately.

1

Sign in to the AWS account that accepted the private offer.

2

Open the AWS Marketplace console and go to Manage subscriptions.

3

Find your Zilliz Cloud subscription and click on the agreement ID.

4

Under Agreement, open the Actions list and choose Cancel subscription.

5

In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription.

For details, refer to Canceling product subscriptions.

Troubleshooting

What I can do if there is no organization available when linking a marketplace subscription to Zilliz Cloud?

There could be several reasons.

• Insufficient permissions

  This can happen when you do not have sufficient privileges. You will see an "Insufficient Permissions" tag next to the unavailable organization.

  

  To link an organization with a marketplace subscription, you must be an Organization Owner or an Organization Billing Admin. But if you are only an Organization Member, you do not have the required permissions. Please contact the organization owner for assistance.

• All organizations have already been successfully linked to a Marketplace subscription

  This can happen when all your organizations are already linked to Marketplace subscriptions. You will see a "Marketplace Linked" tag next to the unavailable organization.

  

  In this case,

  • If you need to update an existing marketplace subscription, please unlink the current subscription of the organization first and then set up a new subscription.

  • If you need multiple organizations for different Marketplace subscription, you can:

    • Register a new Zilliz Cloud account to create a new organization. Then, invite the organization owner to the new organization. This organization owner will then belong to multiple organizations and can setup different marketplace subscriptions for each organization.

    • Create a support ticket so that we will create new organizations for you. Currently, Zilliz Cloud does not support manually creating organizations by users.

• No organizations in the list

  • This can happen if your account has been closed or if you have left all organizations. Your UI will be similar to the following.

  

  In this case, you can:

  • Create a new organization.

  • Ask other users to invite you to their organizations and grant you the role of an Organization Owner.

  • Create a support ticket and we will create a new organization for you.