Understand Invoices

Zilliz Cloud charges at the organization level.

To access invoices, you must have either Organization Owner or Organization Billing Admin permissions.

📘📘 Notes

If you subscribe on Marketplace, you will receive invoices for your Zilliz Cloud usage through the Marketplace.

Each invoice is composed of several key components. This section will walk through an example invoice to help you understand each element.

Billing cycle

The billing cycle, displayed at the top of your invoice, shows the period during which charges are calculated, along with the payment due date.

• Billing Cycle: Typically a month-long period starting at 00:00:00 (UTC) on the first day of the previous month and ending at 23:59:59 (UTC) on the last day of that month. For example, Zilliz Cloud issues the invoice for August on September 1, 2024, with the billing period running from August 1, 2024, at 00:00:00 (UTC) to August 31, 2024, at 23:59:59 (UTC). Charges accumulate for your usage throughout this period and your invoice status remains “unbilled”.

• Data of Issue: The date your invoice is generated. On this day, the invoice status changes to “unpaid,” and payment can be made. If you have added a payment method (e.g., credit card or marketplace subscription), it will be charged automatically. Upon successful payment, the invoice status updates to “paid”. In case of a failed payment, notification emails will be sent to the Organization Owner(s) and Billing Admin(s).

• Due Date: The final day to make your payment. If payment is not received by this date, your invoice enters the Grace Period.

• Grace Period: A 14-day window during which payments can still be made. During this time, daily email reminders are sent, and the invoice status remains “unpaid” until successful payment.

• Overdue Date: If the payment remains unpaid, the invoice status becomes “overdue”. It is recommended to pay promptly, as your organization may be frozen the next day. Without payment within one day of freezing, all clusters (Serverless and Dedicated) will be automatically moved to recycle bin and will be retained there for 30 days.

Invoice status

In Zilliz Cloud, invoice statuses represent different stages in the payment process. The following table explains each possible status:

Status	Definition
Unbilled	Transactions that occur after the billing cycle but before the statement is generated. These amounts are not immediately due but will be included in the next billing cycle.
Unpaid	The invoice is billed and is within the due timeframe.
Overdue	The invoice is billed but not paid within the due timeframe.
Paid	Payment has been completed with no outstanding amounts.
Free	All amounts due are paid with credits.

Invoice summary

The summary section provides a high-level overview of the charges on your invoice.

• Usage Amount: The monthly total for all billable items (including CU, storage, backup, pipelines, and read and write costs).

• Credits: Any credits applied toward the payment.

• Subtotal: Subtotal = Usage Amount - Credits.

• Tax: Tax = Subtotal x Tax rate. Tax rates are based on the country in your billing address.

• Total Amount: Total Amount = Subtotal + Tax.

• Advance Pay: The amount of Advance Pay used to offset the payment.

• Amount Due/Amount Paid: The final amount you need to pay or have paid.