Invoices

Zilliz Cloud charges at the organization level. To access invoices, you must have either Organization Owner or Billing Admin permissions.

This guide explains how to view, pay, and download invoices, as well as how to interpret your invoice details.

📘Notes

If you subscribe on Marketplace, you will receive invoices for your Zilliz Cloud usage through the Marketplace.

Understand your invoices

Each invoice is composed of several key components. This section will walk through an example invoice to help you understand each element.

Billing cycle

The billing cycle, displayed at the top of your invoice, shows the period during which charges are calculated, along with the payment due date.

• Billing Cycle: Typically a month-long period (e.g., Jan 01, 2024 - Jan 31, 2024) during which you are billed for using Zilliz Cloud services. Charges accumulate for your usage throughout this period and your invoice status remains “unbilled”.

• Data of Issue: The date your invoice is generated. On this day, the invoice status changes to “unpaid,” and payment can be made. If you have added a payment method (e.g., credit card or marketplace subscription), it will be charged automatically. Upon successful payment, the invoice status updates to “paid”. In case of a failed payment, notification emails will be sent to the Organization Owner(s) and Billing Admin(s).

• Due Date: The final day to make your payment. If payment is not received by this date, your invoice enters the Grace Period.

• Grace Period: A 14-day window during which payments can still be made. During this time, daily email reminders are sent, and the invoice status remains “unpaid” until successful payment.

• Overdue Date: If the payment remains unpaid, the invoice status becomes “overdue”. It is recommended to pay promptly, as your organization may be frozen the next day. Without payment within one day of freezing, all clusters (Serverless and Dedicated) will be automatically moved to recycle bin and will be retained there for 30 days.

Invoice status

In Zilliz Cloud, invoice statuses represent different stages in the payment process. The following table explains each possible status:

Status	Definition
Unbilled	Transactions that occur after the billing cycle but before the statement is generated. These amounts are not immediately due but will be included in the next billing cycle.
Unpaid	The invoice is billed and is within the due timeframe.
Overdue	The invoice is billed but not paid within the due timeframe.
Paid	Payment has been completed with no outstanding amounts.
Free	All amounts due are paid with credits.

Invoice Summary

The summary section provides a high-level overview of the charges on your invoice.

• Usage Amount: The monthly total for all billable items (including CU, storage, backup, pipelines, and read and write costs).

• Credits: Any credits applied toward the payment.

• Subtotal: Subtotal = Usage Amount - Credits.

• Tax: Tax = Subtotal x Tax rate. Tax rates are based on the country in your billing address.

• Total Amount: Total Amount = Subtotal + Tax.

• Advance Pay: The amount of Advance Pay used to offset the payment.

• Amount Due/Amount Paid: The final amount you need to pay or have paid.

Summary by Cluster Plan

Zilliz Cloud offers three cluster types: Free, Serverless, and Dedicated. Charges apply only for Serverless and Dedicated clusters.

• Dedicated Clusters: Billed based on usage. Charges are calculated as Cluster Cost = Cluster CU Size x Runtime x Unit Price. Unlike Serverless clusters, for dedicated clusters charges apply even without active read/write operations due to dedicated resource allocation.

  📘Notes

  For Dedicated cluster cost, runtime is defined as the period during which the cluster status is "Running", "Modifying", "Frozen", etc. Cluster under the following four statuses is not charged: "Creating", "Suspending", "Resuming", or "Suspended."

• Serverless Clusters: Billed on a pay-as-you-go basis for vCU consumption during read/write operations. The cost is calculated as Read and Write Cost = vCU Usage x vCU Unit Price. If no operations occur, only storage fees are billed.

Additional charges include:

• Backup Costs: Calculated as Backup File Size x Backup Retention Period and measured in "GB-month", which refers to the usage of 1 GB of backup file retained for 1 month. Backup is billed at a minimum of 1 day, even for shorter retention period. This means if the backup file is created but kept for less than one day, it will still be charged at the rate for one day.

• Storage Costs: Calculated as Current Storage Size x Cluster Runtime and measured in "GB-Hour", which refers to the usage of 1 GB of data stored for 1 hour. Storage is billed at a minimum of 1 hour, even for shorter storage durations.

  📘Notes

  For storage cost, runtime is defined as the period during which the cluster status is "Running", "Modifying", "Frozen", etc. Cluster under the following status is not charged: "Creating".

Invoice Details

This section provides a detailed breakdown of charges for each billable item.

Billing Profile

Your billing profile includes details about where and to whom invoices are issued. To edit the billing profile, refer to Subscribe by Adding Credit Card.

Manage Invoices

If you are an Organization Owner or a Billing Admin, you can view, pay, and download your invoices.

View Invoice

1. Click Billing on the left navigation.

2. Switch to the Invoices tab. You can see all current and past invoices.

3. Click on the billing period of a target invoice to view its details.

Pay Invoice

When your invoice is overdue, you can first check and update your payment method and then retry the payment on the invoice details page.

Download Invoice

To download an invoice, click the download icon next to the target invoice.

Troubleshooting / FAQ

Why haven’t I received my invoice?

• Possible Cause: Only Organization Owners or Billing Admins have access to invoices.

• Solution: Ensure you have the necessary permissions. Contact your Organization Owner or Billing Admin if you're not able to access invoices.

What happens if my payment method fails?

• Possible Cause: The payment method (e.g., credit card) you’ve provided may have expired, or there could be insufficient funds.

• Solution:

  • Zilliz Cloud will notify Organization Owners and Billing Admins via email if a payment fails.

  • You can update your payment method by navigating to the Billing Profile section of your account and adding a valid credit card or payment method.

  • You can retry the payment within the Grace Period, which lasts 14 days.

What is the Grace Period?

• Explanation: The Grace Period is a 14-day window after the payment due date, during which you can still make payments before your invoice becomes overdue.

• Tip: During this period, you'll receive daily email reminders, and your invoice status will remain unpaid until the payment is completed.

What happens if I don’t make a payment after the overdue date?

• Explanation: If payment is not made within the Grace Period:

  • On the Overdue Date, your invoice will be marked as overdue.

  • One day after the Overdue Date, your organization will be frozen, limiting access to Zilliz Cloud services.

  • If payment is still not made one day after the organization is frozen, all clusters (Serverless and Dedicated) will be automatically deleted.

• Solution: Make sure to resolve the payment before the Overdue Date to avoid service disruption and data loss.

Why am I being charged even if there is no operations in my Serverless cluster?

• Explanation: Even if no read or write operations occur in a Serverless cluster, you are still charged for storage. Storage costs are calculated based on the size of data stored and the time it is kept in Zilliz Cloud.

• Solution: To minimize storage costs, consider deleting unused data.

I received an email about my organization being frozen. What should I do?

• Explanation: If you have received an email indicating that your organization has been frozen, it means your payment is overdue and access to Zilliz Cloud services is limited.

• Solution:

  To unfreeze the organization:

  • Make the necessary payment within one day after freezing to prevent automatic deletion of your clusters.

  • Once the payment is processed, your organization will be unfrozen, and full cluster access will be restored.

How can I recover my automatically deleted clusters due to an overdue invoice?

• Explanation: If your clusters were automatically deleted, it means you still fail to make payments after the organization is frozen.

• Solution:

  To restore automatically deleted clusters,

  • Make the payment to unfreeze the organization first.

  • When payment is successful, go to Recycle Bin to restore your deleted cluster.

• Tip:

  • Deleted clusters are retained in the recycle bin for 30 days. If you still need the clusters, pease make the overdue payments within 30 days from cluster deletion.

  • If you have any problems when making the payment or restoring the clusters, please submit a support ticket.